Warranty & Product Use Terms

1. Product Authenticity

All Cool & Cool products sold on this website are genuine and sourced directly from the brand.

2. Product Use

  • Follow instructions on the product packaging.
  • Products should be stored in cool, dry conditions away from direct sunlight.
  • Improper use may void eligibility for returns/refunds.

3. Warranty

  • Consumable products do not carry warranty due to nature of use.
  • Any product quality issues must be reported within 24 hours of delivery.

4. Limitation of Liability

Cool & Cool is not responsible for:

  • allergic reactions due to undisclosed sensitivities,
  • misuse of products,
  • damage caused by improper storage.

Always conduct a patch test when using a product for the first time.