1. Product Authenticity
All Cool & Cool products sold on this website are genuine and sourced directly from the brand.
2. Product Use
- Follow instructions on the product packaging.
- Products should be stored in cool, dry conditions away from direct sunlight.
- Improper use may void eligibility for returns/refunds.
3. Warranty
- Consumable products do not carry warranty due to nature of use.
- Any product quality issues must be reported within 24 hours of delivery.
4. Limitation of Liability
Cool & Cool is not responsible for:
- allergic reactions due to undisclosed sensitivities,
- misuse of products,
- damage caused by improper storage.
Always conduct a patch test when using a product for the first time.
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